Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@husandco.co.uk. Returns must be sent to the address we supply upon request. Items sent back without first requesting a return will not be accepted.

Damages & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & non-returnable items

Certain items cannot be returned — including perishable goods, custom or personalised products, and personal care goods. We do not accept returns on hazardous materials, flammable liquids, or gases.

We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in its original condition, with tags and original packaging, and you'll need proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at hello@husandco.co.uk.